Frequently Asked Questions

Our Products

  • Our pies are ready to eat and delicious, served hot or cold.
    To reheat, pop into a preheated oven at 180ºC/Gas Mark 4 until golden brown and piping hot throughout.

    Medium & Large Savoury Pies: 40 Minutes.
    Individual Savoury Pies: 25 minutes.
    Fruit Pies: 20 Minutes.
    Quiches: 15 – 20 Minutes.

    Times may vary depending on your appliance.
    We currently do not have guidance for Air fryers or Microwave heating.

  • We ensure your pies are fresh when you purchase them so they will be in good condition in your fridge for four days, including the day of purchase.

  • Our pies are baked fresh daily and can be frozen for up to 6 months. Thoroughly defrost the pie before reheating, and ensure it’s cooked throughout before serving. Do not refreeze.

    We do not recommend freezing our quiches.

  • As a guide, we suggest the following sized pies can serve:

    Individual pie – Serves 1
    Medium Pie – Serves 2>3
    Large Pie – Serves 4>5
    Catering Pie – Serves 10>12

  • Pie identification is as follows:

    Savoury Pies:
    Steak & Kidney-S,
    Steak & Ales-X,
    Steak & Stilton-O,
    Minced Beef & Onion-M,
    Mushroom & Asparagus – Sunflower seeds on top
    Chicken & Ham-Three Leaves,
    Chicken Leak & Potato- One Leaf,
    Steak & Cheddar-Grated cheese on top,
    Butternut Chilli & Cheese – Pumpkin seeds on top,
    Turkey, Gammon & Cranberry – Star.

    Fruit Pies:
    Apple – Heart
    Blackberry & Apple – Cut out cross
    Cherry – C
    Dutch Apple – Small hole
    Sweet Mince – Diamond
    Treacle – Treacle!

  • Yes. We currently offer a small range of Gluten-Free pies in-store as a frozen product. If your local store does not have a shop front freezer, ask a staff member, as they will have a stock behind the counter.

    We sell our gluten-free pies frozen to avoid potential cross-contamination issues and ensure availability, as demand for this product is generally low.

    Our GF range is tested in a laboratory to contain less than 5 ppm of gluten. Simply defrost and follow our standard cooking instructions for pie perfection!

    Our Gluten Free pies are available the the following flavours,Steak & Ale and Chicken & Ham

  • All products in our online store have ingredients and allergen information available in the drop-down section of the product.

    In each of our stores, you can ask for information on allergens. We are always happy to help you find the proper allergens for the correct product.

  • No – Unfortunately, we cannot change the recipe of our pies.

    The onion in the pies is not visible, nor is it a high volume; we use onion mainly for flavour.

  • In 2018 & 2020, we were crowned Supreme Champion at the British Pie Awards with our Steak and Ale Pie & Steak and Stilton Pie with an almost perfect judging score of 99/100. You can’t win them all, but most of our pies, at some point, have reached the top of their category (flavour), so ultimately, the judging is down to you, our most valued customer.

    Our individual product awards can also be seen on each product!

Our Pie Shops & Website

  • As you may know, our products can sometimes sell out fast in our shops, and we appreciate this can be frustrating. We bake fresh daily, so if you want us to keep products back for you to collect at your convenience, that’s not a problem. The best two ways to do this are as follows.

    Call your local store if you want to collect today or tomorrow.
    Bognor: 01243 841511
    Rustington: 01903 779444
    Chichester: 01243 533903
    Broadwater: 01903 218204
    Petersfield: 01730 269416

    Order online from our Click & Collect Section and choose a day that suits you to collect. We will then bake your order fresh and send it to the shop of your choice.

  • Ordering online is very straightforward. These simple steps should be helpful.

    1. Go to the online shop
    2. Browse products across the product categories
    3. Add the products you wish to buy to your basket.
    4. Click checkout, fill in your details, and select the shop and date (from 48 hours) you wish to collect.
    5. Visit the shop and collect your order. It will be ready for you on arrival.

  • OurClick & Collect has a two-day lead time to allow us to bake your goods freshly. If you want to collect something sooner, please call your local shop and speak to the staff; they will gladly help.

  • You can buy vouchers in a shop or online with our Click & Collect service. They are typically collected at the shop in person.

    Please note that these vouchers can only be used in our shops and not for our Pies by Post service.

  • We do not offer a local delivery service from our shops.

    Some of our shops are listed on Uber Eats, allowing us to provide delivery. Check your local shop for more information.

  • Our Turner’s Pies gift vouchers can only be redeemed at the point of sale in a shop.

    We are working on having a digital gift voucher that can be more versatile for our customers.

  • No – Our Pies by Post virtual vouchers are separate from our shop and click & collect service and will only work on

  • We currently have five shops in West Sussex and Hampshire, head to our shops section to view them all along with their opening times.

Other FAQs

  • If you have an issue with our product or any part of our service. Please get in touch.

    The best way to do this would be to email [email protected]. Alternatively, you can fill in the contact form on this website.
    Any photos/evidence that can be attached will help speed up the process.

    We take customer feedback very seriously and will always endeavour to respond within 24 hours, where possible.

  • Pies by post is a separate service we provide that enables customers across the country to buy our goods just as they would in our local shops.

    For more information, visit our website

  • Too Good to Go is a third-party app that we use to help us save food waste and, in turn, the planet. At the end of each day, we put the remaining food into bags and sell it at a considerable discount.

    If you want to get your hands on a “surprise bag” at the end of the day from your local shop, you must download the too-good-to-go app, and our local shops will appear.

    Please note our bags sell out VERY fast and we have no control over who can get hold of a bag.

  • We do not currently provide a wholesale service for our products and do not offer discounts on bulk purchases.

    If you feel like you have a special request please email [email protected]

  • As a company, we love to raise funds and awareness for charity and good causes.
    We select a new charity each year to support. This year we are putting all our efforts into raising funds for Chestnut Tree House, Children’s Hospice Care.
    Good luck with your fundraising.

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